Why can't I find the LEON Club app on the app store?
Make sure you are searching for 'LEON Club'
How do I use my discount code?
Enter your discount code in the 'DISCOUNT CODE' box at checkout. You will only be able to apply one discount to your basket. If you are using the FREEFRIES promo, please note that it can only be used once for each Smart Order account.
How do I use my loyalty points to checkout? If you have at least 3000 points, just tick 'Pay using Points' box at the bottom of the checkout page. One item in your order will automatically be 100% discounted (choose the most expensive item first to get the best value). You can then pay as usual for the remainder of the order.
What can I get with 3000 points?
You can get any item on our menu for free. You need to spend £30 at LEON to earn 3,000 points (to avoid any optimistic confusion - 3,000 points does not entitle you to £30 of free LEON!).
We recommend using the points for a main dish, to get the best value for money.
You lucky things. We've now included regular meal deals for you to redeem your 3000 points against.
Are any dishes exempt from redeeming loyalty points against?
GFC 10 piece (dish) and also GFC 10 piece (meal deal) is not eligible.
How does the loyalty scheme work?
You earn 100 points for every £1 you spend. When you hit 3000 points, you will unlock the ability to get any item on the menu for free.
Gift Cards & Loyalty points can only be earned on spending the gift card value, not when purchasing the gift card.
You are not able to apply any discount code whilst paying with loyalty points.
Can I collect loyalty points on all transactions at LEON?
No, as not all of our restaurants take part in the loyalty reward scheme. To accrue and spend loyalty points, digital ordering must be used either by downloading our app OR at https://leon.co/smartorder and if the restaurant is listed here, then points can be accrued by app ordering.
The following restaurants do not take part in the loyalty scheme either by app or self-order kiosks: Strensham (north & south), Norton Canes, Northampton, Rownhams, Clacket East, Clacket West, Watford Gap, Chester, Magor, Liverpool Street Station, Paddington Station, Victoria Station (Concourse Level), Leeds Skelton Lake Services, Leeds Station, Cobham Services and Beaconsfield Services.
To accrue or redeem points at King's Cross Station, Euston, Heathrow T2, Cheshire Oaks, Eurotunnel and Stansted (arrivals & departures) you must order on the app, or at https://leon.co/smartorder
How can I use loyalty on a self-order kiosk?
1. Login/signup to the app on your mobile and go to the ‘Rewards’ section to find your unique code
2. Choose your meal on the ordering kiosk and then select the ‘Enter your code’ button on the basket page
3. Enter your unique code in to the Kiosk
4. Continue to checkout
5. Select ‘Use points’ (if you already have the 3000 points required and want to use them to get a free item).
6. Place order (you will earn points on the amount you pay after discounts)
How do I go back to the list of restaurants?
Click the LEON logo in the top left hand corner of the screen
How do I see my rewards page?
Tap on the loyalty points totaliser in the middle of the banner at the top of the screen
How do I collect my order from the restaurant?
(Digital LEONs) Your order number will appear on our digital collection screen. When it appears on the 'Ready to Collect' column, a member of our team will call your name or your number. Listen out.
(Traditional LEONs) Please head to the 'Collect Here' counter where you will see LEON Club signage for your VIP pick-up area. If our team haven't spotted you, give them a quick show of your order number and they'll have your food ready.
Can I use my web leon.co/smartorder account on the app?
Absolutely. Please log in using the same email address and password that you use on your web browser. That means that your loyalty points will be there on the app when you log in.
From time to time we might offer you a discount code to use on our app. As with orders placed at our kiosks or tills, discount codes do not work in conjunction with any other promotions, discounts or Meal Deals.
LEON reserves the right to amend or cancel discount codes or promotions at any time.
You won't get our lovely emails with the rewards if you've opted out of marketing.